FinancialPlus (Qld) Pty Ltd is based in the central Gold Coast in the Crestwood Heights/Molendinar area.  It began operating as a mortgage broking business in 2005 (initially under the name of Hot Mortgage Solutions) and is run by Kathy and Bruce Rogers.

The mortgage industry can be a tough one to break into but Kathy worked hard at building trust with clients and the success that followed saw her recognized as a Sales Master in 2009 in recognition of the volume of business submitted through her aggregator—PLAN Australia—during the previous 12 months.

With over 23 years experience in banking or mortgage broking and millions of dollars worth of loans written, Kathy is an obvious choice when looking for help with home loans and other finances.

Her enthusiasm for the mortgage broking business and her clients is apparent from the moment that you meet her and the life

experiences that her and Bruce have shared have given them the knowledge to help everyone.

 

Kathy’s knowledge of the trade will impress anyone and this, coupled with her vibrant personality and caring nature, make her a popular choice for people from all walks of life and she draws on these skills when meeting with people to help assess the best solutions for them.

Bruce’s background has followed a different path to Kathy but his time working for a large company in the finance industry followed by self employment in a franchised business have provided a great stepping stone for him to integrate systems and procedures designed ensure that the business provides the level of service that both Kathy and Bruce believe is critical.

Bruce is also very heavily involved in producing the company’s fortnightly newsletter and for the design and continual updating of the various websites run by the company.

 

Kathy and Bruce have been first home buyers, they have refinanced to cope with different circumstances, they have built two of their own places to live in and survived the process (one of these was with a project builder and one was with a private builder), they have been involved with the finance for a franchised business and they have borrowed for their portfolio of investment properties.

They have the experience to know what they are talking about.

Professional Lenders Association of Australia (PLAN)

FinancialPlus is part of the Professional Lenders Association Network of Australia (PLAN Australia) and our business is written through PLAN Australia. PLAN is one of the largest mortgage aggregators in Australia and was one of the first aggregators in Australia to introduce minimum education standards for its members.

PLAN was first established in 1999 and now has over 2,000 members through Australia. PLAN itself is fully owned by Advantedge Financial Services—a leading Australian wholesale loan service with a total commitment to powering the independence of mortgage managers and brokers.

Being part of PLAN has a number of advantages for FinancialPlus.

• Access to lenders that we would not otherwise be able to access unless we wrote millions of dollars of loans for each one;
• Software that is updated daily with the latest interest rates, any changes in policy by each and every lender as well as special promotions run by individual lenders from time to time;
• Access to regular training by both PLAN Australia and lenders to ensure that we are at all times kept up to date with legislative changes.

Membership of PLAN Australia also requires adherence by FinancialPlus (Qld) Pty Ltd to a various strict Code of Ethics.

Credit Ombudsman Services Limited (COSL)

FinancialPlus also belongs to the Credit Ombudsman Service Limited (COSL) – an external dispute resolution scheme to the financial services industry. This provides an avenue for clients of FinancialPlus to lodge complaints in the unlikely event that there is a dispute with the services that we provide.

We of course have our own internal dispute resolution process and this should always be the first course of action for any complaints but knowing that there is a free service for consumers provides that little extra peace of mind.

Mortgage & Finance Association of Australia (MFAA)

FinancialPlus is also a member of the Mortgage & Finance Association of Australia (MFAA) and is required to abide by the rules and regulation of this organisation including the need for ongoing education and training for all employees of the company.

The MFAA is one of the two major industry bodies that operate in the mortgage industry. It was formed in 1982 and represents over 12,500 members.

The MFAA imposes strict guidelines on the behaviour of its members and has the right to expel members for failing to comply with its stringent Code of Ethics.

Kathleen Rogers is a credit representative (Credit Representative Number 399643) of BLSSA Pty Ltd (Australian Credit Licence No. 391237).